BOOKINGS/RESERVATIONS

1. The system allows individual bookings to be carried out for the following rooms: singles, twins for one person, doubles, matrimonials, with cradle or third bed (for child), triples, quadruples. Any questions regarding suites and apartments should be sent by fax or e-mail.
2. In a case where a room is asked for that which is unavailable from allotment, it will be our responsibility to ask of the availability of the indicated hotel beforehand, and also, in a case where there is a negative response, to offer and confirm a valid alternative where possible. It will be your competence and obligation to cancel the carried out booking if the client should not accept it. We will not confirm a different hotel from that asked if it has been indicated to us by clicking on the box that the alternative is not wanted.
3. Special requests such as which rooms are non-smoking, adjacent rooms, communicable rooms, etc..will be sent to the booked hotel, but we cannot make any guarantees.
4. Rooms for disabled people are carried out without architectural barriers, but for the countries outside Europe it is not guaranteed that the bathrooms are similar to those of the European law.
5. We recommend that, at the action of the booking, the name and last name of the clients always be indicated with clarity. This will reduce the possibilities of error and/or confusion within the hotel.
6. Changing the name provided for the reservation is not advised. If this situation presents itself, the confirmed room/rooms should be cancelled and re-booked. This would involve the risk of losing the rooms, so we ask that you are certain when providing the names.
7. We ask you to note that it is now common in many of the hotels to carry out jobs of renovation and/or restoration without interrupting services. We recommend to always be attentive in maintaining our hotels indicated as being restored. They will not accept complaints about the renovations that might bear disturbances to the clients, assuming these renovations have been indicated in the appropriate section.
8. Most of the hotels advise clients to enter their rooms after 12pm, but some, especially in the United States, advise arriving only after 3pm or 4pm (see each specific hotel\'s information).
9. All of our bookings are guaranteed for the first night (with the exception of fair periods or particular events). After 5 o\'clock the following morning the hotel might, at it\'s discretion, re-issue the room.
10. The triple rooms consist of 3 places to sleep, we do not guarantee the presence of 3 single or separate beds.
11. In a case where a double booking takes place, you must contact us before proceding to cancel one of the two bookings, thus avoiding unpleasant inefficiency at the arrival of the clients in the hotel.
12. When a hotel that has been booked becomes unavailable, always wait for the room\'s booking confirmation to take place on the system before passing it on to the client.
13. In various places present on the website (Confirmed bookings, Rejections, Cancellations) near the Albatravel reference number might appear "Remark Albatravel" in red: this means that on the existing booking there is an important message that should be noted.
14. In case the name of the confirmed hotel appears in red, it means that this hotel has been confirmed as an alternative to the one orginally requested. This can be verified in detail by entering the booking file.

CANCELLATIONS

Your agency can cancel the bookings directly on the website www.albatravel.it at the end of the final cancellation reported for the booking; in moving such data the system advises not to modify anything, thus it will be possible to cancel by sending only a fax or e-mail to Albatravel\'s Central Booking zone, which will communicate the cancellation in progress of the booking and possibly late cancellation charges. (Refer to "Terms and Conditions").

PRICES

1. The indicated prices on our website are in Euro and are presented clearly for rooms, inclusive breakfast (or only overnight, as indicated), rates and services.
2. Occasionally the confirmed price will be higher than that shown at the time of the request. This happens when the hotel applies a supplement because of little space available due to periods of large crowds. Naturally the confirmation may or may not be accepted, without charges.
3. We will reconfirm the price of a double room for single use at the time of the confirmation.
4. The accomodations in the family plan (2 parents and 1 child in the same room) in Europe at times make provisions for a third bed on the price of the matrimonial room; such supplement is normally applied to children between the ages of 2 and 12. If the supplemental third bed for children is unavailable, a triple room should be requested. If the age of the child indicated in the reservation will be different from that verified by the hotel at the time of the clients arrival, we will issue an additional invoice for the supplement of the triple room provided. The hotel normally does not directly collect the difference in prices.
5. In the United States additional beds are not provided for children. Normally a twin room is provided with two king-size or queen-size beds.
6. It is permitted in some hotels that the children share the king-size bed with their parents. In the case where the client asks for a third bed, it is possible that the hotel asks for a supplement. It\'s also possible that the hotels, without applying supplement for the child overnight, wait until check-out to ask for a payment of the breakfasts.
7. Our prices for the Paradores in Spain and the Pousadas in Portugal are close to the official prices.
8. Abroad and also in the United States, the hotels sometimes apply the so-called "fluctuating" official rates, thus they can vary in accordance with periods and occupation of the same. In some cases we might not accept complaints in which the client explains he found our current rates lower than what was paid before departure, as our contracts are based on annual accordance with availability of space, generally they are not revised.

HOTEL VOUCHERS

It is recommended to always advise the passenger of the voucher relative to the reserved stay. In the United States, if the client can not produce such documentation, the hotels immediately collect the entire rate. The chain Hilton Hotels, for example, does not provide a room without the presentation of a valid voucher.

COMPLAINTS

Possible complaints due to any shortage or negligence of the hotel, must be immediately presented from the client to the director of the hotel. In the case that the requests of the client are left unfullfilled, our office should be contacted soon after so that we can take action in a timely manner.